Support

Global mission critical support

The Infradata team members are seasoned experts and provide comprehensive support services. They are responsible for the following core key deliverables that our customers expect from us.

• World class SLAs for coverage hours, response and restoration times.
• Access to patch and maintenance releases of software.
• 24x7 Hotline support, with direct access to a support resource.
• Access to configuration management, capacity management, monitoring and reporting tools.
• Access to the 24x7 Support Portal that includes a wealth of documentation and knowledge articles.

Value Added Services

The Infradata team provides customizable value added services. These services can be tailored to each customer’s individual situation and include the following options:

• On Site or Near Site Support Engineer
• Local Language Support
• Designated Liaison
• Multi-Vendor Stack Support
• Operational and Performance Health Checks
• Operational Training Class
• Service Level Agreement (SLA)