Leiden, 30 oktober 2009 – Netwerk-integrator Infradata has been selected by Massxess, specialist in connectivity solutions for securing and optimising its VoIP-network. Infradata therefore installs Session Border Controllers (SBC’s) from the American company Acme Packet. With these SBC's Massxess can optimal route the intensive customer traffic through phone and e-mail/chat. Next to this the controllers take care of optimal security against attacks or intrusions on the IP nework.
Massxess is a successful player in the field of customer contact solutions in the Netherlands. Over fivehundred national and international organisations work with Massxess to improve their connectiity. For these organisations Massxess handles over eigthy million customer contacts per annum.
For its service Massxess relies on an advanced service platform fully based on IP technology. With this so called IP Communication Contact Center (IP CCC) Massxess offers multiple advanced services in the field of converged data and voice communication. To provide customers with maximum uptime and service, Massxess works continuously on expanding the network. By installing Acme Packet's SBC's it is possible to support high volume data traffic. The SBC's support IPv6 and play an important part in securing voice applications. Networks with high volume data traffic are principly sensitive for attakcs or misuse outside the network. With an SBC all data traffic is being controlled so attacks or virusses doesn't stand a chance.
Bob van Dam, Sales Director of Massxess: "By installing new SBC's within our communication platform we strenghten our position as a supplier of advanced contact center services that answer customer demands. We keep investing in our network, which is a solid base for a broad variety of customer contact services."
“IP technology is the base for all the next generation networks. We have a lot of expertise in these technologies and are therefore enthusiastic about the choice for our services in combination with the products of Acme Packet", says Leon de Keijzer, Managing Director of Infradata. "With the SBC's form Acme Packet Massxess is able to make the next step in creating a state-of-the-art platform to optimal service their customers.”